Group messaging is essential in employee and staff communication. It provides a way for everyone in a business to seamlessly send and receive crucial information, especially those who live in distant places.Furthermore, it has become even more fundamental as more companies shift to a fully remote or hybrid (home and in-office) work setup resulting from the impact of the COVID-19 pandemic.
One of the top communication apps organizations usenowadays is WhatsApp. The software includes three versions: WhatsApp consumer-friendly app, WhatsApp Business app for small businesses or entrepreneurs, and WhatsApp Business Platform for medium and large-sizedenterprises.
The application has several features that businesses can utilize. For starters, WhatsApp lets users create a large group chat with a maximum of 256 participants. This feature is useful when managers need to inform employees of emergencies or important announcements immediately.Another feature is Basic Group Messaging which is useful when a couple of employees need to work on a single assignment and keep themselves in sync.
However, while group messaging is convenient and reliable, entities should be aware of the several risks that come with it. These include a possible vulnerability to malware, accidental transfer of critical data, and compliance issues. As a result, WhatsApp call monitoring and text message recording are vital to ensure individuals in the organization maintain certain business policies while communicating.
Using a mobile archiving solution is also critical to streamlining the collection of such text messages and voice conversations in instant messaging applications. Business owners should check with their local state or country to determine whether WhatsApp call recording and monitoring are legal and permissible. This is because various laws have specific rules regarding what recordings are acceptable in the event of a court meeting.
Communicating using group messaging apps like WhatsApp should be the first course of action when working to achieve better communication and productivity within the company. This infographic from TeleMessage covers other group chat configurations that enterprises can use to maximize compliance.
